🔐 Who can use this feature?
Survey types: Attributed (Snapshot), Unattributed
Subscriptions: Any package with Engagement or Effectiveness
Add one or more languages to your Engagement survey so employees can respond, and receive survey communications, in the language they're most comfortable with. You can enter translations yourself or ask Culture Amp to import a bulk translation file for you.
Where your language is translated, that covers more than just the questions:
The survey questions
What participants see while responding
Communications, like invites and reminders
Your report
The action planning screens
Finalize your content before you translate
Confirm your survey questions and communications in English before you start translating, since any changes you make afterward mean redoing that translation work. Finalizing the English version first also keeps every language consistent with the others.
Step 1: Ask Support to enable your languages
To add languages to your survey:
Open a Support Conversation and share your survey name.
List the languages you want to add, using their language codes (for example,
esfor Spanish orfrfor French).If you already plan to upload translations in bulk, ask for the translation file for your questions, communications, or both, in the same conversation.
Support enables the languages on your survey and sends over any translation file you asked for. The order you list them in matters: if a participant's preferred language isn't on the survey, they see the first language configured on that survey instead, which may not be English.
Step 2: Add your translations
Add your translations directly in the survey, or upload them in a file. Use whichever fits the amount of translation work you have.
Translate directly in the survey (best for a few changes)
Translate directly in the survey (best for a few changes)
To translate survey questions:
From Surveys, find your survey and select Edit Survey.
Select the Questions tab, then select Edit Questions.
Choose a language from the language dropdown to view that language's text.
Add your translation to the question, factor, or description field you want to update.
Repeat for each language, then select Done to save.
To translate communications, such as the survey invite email:
Select the Communications tab, then select the communication you want to translate.
Select Edit Email.
Choose a language from the dropdown and add your translation to the email fields.
Repeat for each language you've added, then select Save Changes.
Upload translations in bulk (best for a lot of translation work)
Upload translations in bulk (best for a lot of translation work)
Open a Support Conversation and ask for the bulk translation file for your survey questions, communications, or both.
Fill in the file using the guidance below, then send it back through the same conversation.
Culture Amp uploads your translations for you.
How to use your translation file
The questions file and the communications file each list your survey content alongside a column for your translation.
Questions file
Column | Purpose | Notes |
A | Type (e.g., Factor, Question) | Leave as is, don't edit or delete |
B | Code | Unique ID, leave as is, don't edit or delete |
C | English text | Reference only, don't change |
D | Translation (your input) | Add or update your translated text here |
E | Translation Required (Yes/No) | Mark “Yes” if you add/update text |
F | Notes | Optional, add any comments |
Only the Translation column is imported; the other columns are for reference only.
Use the latest file for your current survey design. The file updates translations, not the survey design itself.
Review every translation for accuracy before you send the file back, including rows you didn't change.
Communications file
Column | Purpose | Notes |
A | Template (e.g., Welcome Screen) | Leave as is, don't edit or delete |
B | Section (e.g., content, subject) | Leave as is, don't edit or delete |
C | HTML (English text) | Reference only, don't change |
D | Translated HTML (your input) | Add or update your translation here |
E | Editable (Yes/No) | If marked No, don't edit that row |
F | Translation Required (Yes/No) | Mark “Yes” if you add/update text |
G | Notes | Optional, for your own use |
Keep any variables in the English text, such as
%{recipient_name}, exactly as they appear, in your translation.Match the meaning of the English text as closely as you can.
The Reporting Rules text is locked and can't be changed through this file.
Step 3: Preview your translations
Preview the survey and communications in each language you've added before you launch.
To preview survey questions:
Select the Questions tab, then select Preview.
Use the language dropdown to switch languages, and work through each question.
Repeat for every language you've added.
To preview communications:
Select the Communications tab, then select a communication.
Choose a language from the dropdown and check the translated text.
Confirm the Reporting Rules text reads correctly in each language.
💡 Tip: See Supported languages and product coverage to check exactly what's covered for each language, including reporting and action planning.
How participants experience the survey
If a participant's preferred language is enabled for your survey, they see the survey and its communications in that language, and can switch languages at any time.
If their preferred language isn't enabled, they see the survey's first configured language instead, which may not be English, with a dropdown to pick another available language.
To have everyone start in the survey's default language and choose their own from there, remove the preferred language value from a participant's profile before you launch. A preferred language set on a profile, and enabled for the survey, is always used as that participant's starting language instead.
Translate comments in your survey report
Enable comment translation so anyone viewing your report can read every comment in English, regardless of the language it was written in. By default, comments appear in the language they were originally written in.
See Translate Comments to English to set this up for your account.
Once it's on, open your survey report, select Translate comments to English, and every comment appears in English. Use the language filter to see which language each comment was originally written in.
FAQ
Can I enable languages on one survey without enabling them across my whole account?
Can I enable languages on one survey without enabling them across my whole account?
Yes. Culture Amp enables languages per survey, so you don't need them enabled account-wide first.
What if the language I need isn't listed as supported?
What if the language I need isn't listed as supported?
Speak with your Customer Success Team before you plan a launch. See Supported languages and product coverage for the languages Culture Amp currently supports.
Can I view my survey report in the languages I've enabled?
Can I view my survey report in the languages I've enabled?
Not by default, but Support can enable a language switcher for your report on request, so you can view it in any of your survey's enabled languages.
➡️ Next steps
💬 Need help? Open a Support Conversation to speak with our Product Support team.