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Enable multiple languages in Culture Amp


You and your employees can experience the platform in multiple languages. There are two tiers of language offerings, with differing levels of support across our various products. Please read this article carefully as you begin to configure the platform: most Culture Amp customers will need some in-house translation as they customize our templates to best suit their organization's needs.

Languages by tier

See this table for a list of Tier 1 and 2 languages available in the Culture Amp platform. To designate a preferred language for your employees, you’ll need to include language codes in your employee data file.

Tier 1 languages Tier 2 languages
English (US)
Chinese Simplified
Chinese Traditional
Danish
Dutch
French
German
Hebrew
Italian
Japanese
Korean
Maori
Polish
Portuguese (Brazilian)
Russian
Spanish (LATAM)
Swedish
English (UK)
Arabic
Bulgarian
Czech
Estonian
Finnish
French Canadian
French Creole
Greek
Hindi
Hungarian
Indonesian
Khmer
Latvian
Lithuanian
Malay
Norwegian
Portuguese
Romanian
Serbian
Sinhalese
Slovak
Spanish (Spain)
Tagalog
Tamil
Thai
Turkish
Vietnamese
Welsh

Language support in Engagement

Our Engagement product includes the baseline Engagement survey, other snapshot surveys such as Wellbeing or Diversity & Inclusion, and lifecycle surveys like Onboard & Exit.

Tier 1

Tier 1 language support for Engagement includes:

  • Survey questions for all templates
  • Survey communications for all templates
  • Survey interface for participants
  • Survey reports
  • Action framework

Tier 2

Tier 2 language support for Engagement includes:

  • Survey questions for baseline Engagement template
  • Survey communications for baseline Engagement template
  • Survey interface for participants
  • Survey reports
  • Action framework

Please note that if you customize any survey questions or communications, you will need to provide a translated version. For Tier 2 languages, you will need to provide translations for any survey questions and communications beyond the baseline Engagement template.

Exceptions

  • The survey configuration interface for administrators is not supported in multiple languages and will display in English.
  • Comments made in other languages can be translated into English in survey reports.
  • Inspirations are not currently translated. If you would like to provide custom translations, contact Product Support for next steps.
  • Survey reports for lifecycle surveys have some page elements that are not translated (e.g. the date filter).

Language support in Performance

Tier 1 language support is available for our Performance product, which includes Self Reflections, Peer & upward feedback, Manager reviews, Calibrations, Goals, 1-on-1s, and Continuous feedback. Please note that performance question templates, continuous feedback templates, and skill cards are not currently available in translation, but any translations you provide can be loaded in. 

Tier 1

Tier 1 language support for Performance includes:

  • Employee and manager interface
  • Administrator interface
  • Slack and Microsoft Teams notifications

Tier 2

Tier 2 languages are not currently supported in the Performance product.

Exceptions

  • Performance question templates are not currently available in translation, but you can configure a performance review cycle with translated questions. See steps in “How to enable language support” below.  
  • Continuous feedback templates and skill cards are not currently available in translation - please contact Support to provide your translated questions with the relevant language codes so we can configure them. 
  • Chrome and Outlook extensions and our Performance iOS app are not available in translation. 

Language support in Learning

Skills Coach and Playbooks are not currently available in translation.  

How to enable language support

At the account level

  1. Notify our Product Support team which language you would like enabled for your account. They will confirm if that language can be enabled and what parts of the platform it covers. 
  2. Designate a language as the preferred language for your users in the employee data file using our language codes

In Engagement

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Follow these steps to configure translated questions into a survey: 

    1. Ensure that you have that language enabled. If a translations drop-down is not available on the Settings tab of survey configuration, contact Product Support with the list the languages you require.
    2. In the survey designer, select the language and edit the questions as required. Copy and paste any translations you have over each English language question.
    3. Preview the survey to ensure the questions appear as you intend.
    4. On the Communications page, review and edit the communications, pasting in any required translations.
    5. Preview all communications, taking particular care over the Reporting Rules statement and ensure that the message is accurate.

In Performance

For self-reflections and performance reviews: follow these steps to configure translated questions. 

  1. Create a new self-reflection or performance review cycle
  2. Add the language or some other tag to the name of cycle, e.g. “Performance Review [French]”
  3. In the Questions step, clear the questions and replace with the translated versions
  4. In the Participants step, add only participants who want to have their review and feedback completed in this language.
  5. Repeat for any other languages you plan to use in this review process, creating one cycle per language

Please note that the calibration tool can only include multiple performance review cycles where the question sets match. If you wish to combine the different language cycles into one calibration view, you can export the cycles into a .csv file. 

For other modules beyond self-reflections and performance review cycles, such as goals and continuous feedback, follow the steps above to enable language support at the account level. The platform will then appear in the employee’s preferred language, but please note that goals and continuous feedback will appear in the language in which they were written.

Support FAQs

Q: Can I import translations in bulk instead of editing in the survey designer?

A: Yes, contact Product Support for an Excel file you can populate. 

 

Q: Can I have language support on a specific survey if it's not enabled on the account level?

A: Yes, contact Product Support with the specific survey title and the language(s) you’d like to enable. 



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